RockWin Privacy Policy
Last updated: April 10, 2026
At RockWin, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We collect personal information that is reasonably necessary for our functions and activities, such as your name, email address, date of birth, and contact details when you register an account or contact us. We also collect financial information, identification documents for KYC/AML verification, and usage data including IP address and device information. Sensitive information, such as gambling activity details, is collected only with your consent or as required by law. We notify you of our collection practices via collection statements at the point of collection.
How We Use Your Information
We use your personal information to provide and manage your account, process deposits and withdrawals, verify your identity, and enable gambling services. It is also used to personalise your experience, improve our platform, prevent fraud, and comply with anti-money laundering obligations. Additionally, we may use it for marketing with your consent, to analyse trends, and to meet legal requirements such as tax reporting.
Information Sharing
We disclose personal information to service providers, such as payment processors and hosting companies, under strict confidentiality obligations. We may share data with law enforcement or regulators to comply with legal obligations, including AML laws. We do not sell your information to third parties.
Data Security
We implement reasonable security measures, including SSL encryption, secure servers, and access controls, to protect your personal information from misuse, loss, or unauthorised access. Regular security audits and staff training ensure ongoing protection. While no system is completely secure, we take all practicable steps to safeguard your data in line with APP requirements.
Your Rights
Under the Privacy Act and APPs, you have the right to access, correct, or delete your personal information by contacting us. You may request details of disclosures, opt out of direct marketing, and complain about privacy breaches to the Office of the Australian Information Commissioner (OAIC). We will respond to requests promptly and without unreasonable delay.
Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise content. You can manage cookie preferences through your browser settings. Our use complies with Australian privacy laws, with no specific cookie consent requirements.
Contact Us
For privacy concerns or to exercise your rights, contact our Privacy Officer. We will address your query in accordance with the APPs.
[email protected]